Cancellation Policy

We at Kokoberry Crunchies strive to provide a seamless shopping experience. However, we understand that cancellations may occasionally be necessary. This Cancellation Policy outlines the applicable terms.

Customer-Initiated Cancellations

• You may cancel an order before it is processed or shipped by contacting our support team at kokoberrycrunchies@gmail.com or (+971) 55 311 0396.
• Cancellations are not allowed once the product has been dispatched.
• Please provide your order number and details when requesting a cancellation.

Company-Initiated Cancellations

We reserve the right to cancel an order for the following reasons:

• Inaccuracies in product availability or pricing.
• Suspicious or fraudulent activity associated with the order.
• Payment issues or failure to complete payment authorization.

Cancellation Process

• To initiate a cancellation, promptly contact our customer support team.
• Cancellation requests will be reviewed, and you will be informed of the outcome.
• If your order has already been processed or shipped, cancellation will not be possible.

Refund Policy for Canceled Orders

• Refunds for canceled orders are issued according to our Refund Policy.
• Refunds may take up to 10 business days, depending on your payment provider.
• Any applicable restocking fees will be deducted from the refund amount.

Policy Modifications

We reserve the right to revise this Cancellation Policy to align with changes in operational practices or legal requirements. Updates will be posted on this page.

For more information or assistance, contact us at kokoberrycrunchies@gmail.com or (+971) 55 311 0369.