Shipping & Return Policy
Kokoberry Crunchies is committed to timely and secure shipping. Each order is packed efficiently and dispatched through our network of trusted logistics partners.
Shipping within UAE
- Delivery Estimate: 3 business days
Charges:
- Free delivery for registered accounts with minimum order of AED 300
- AED 21 for guest checkouts
Delivery Carriers: DHL, Aramex, Fetchr, Emirates Post
International Shipping
We offer European-wide delivery using:
- Germany: DPD, UPS, FedEx, DHL, Hermes
- France: CHRONOPOST, UPS, FedEx
- UK: FASTDISPATCH, UPS, FedEx
- Other EU Nations: GLS, UPS, FedEx, DHL
Estimated Arrival: Within 7-10 working days
Tracking details will be sent via email after dispatch. You may use this to check your shipment’s progress on the courier’s website.
Returns and Refunds
We offer a flexible 30-day return policy. If you are not satisfied with your purchase, returning your order is simple and free.
- No return charges apply
- Returned items must be unused and in original condition
- Refunds are processed within a few days after inspection
For any return-related questions, contact us at
kokoberrycrunchies@gmail.com
or call (+971) 55 311 0369.
Exemptions
Refunds are not applicable for:
- Used or opened items unless damaged or defective
- Perishable items after delivery unless faulty
- Products returned after the 30-day window
Steps to Request a Refund
- Contact us at kokoberrycrunchies@gmail.com or (+971) 55 311 0369 within the applicable return period.
- Provide your order details, proof of purchase, and photos of the issue if necessary.
- Await confirmation and further instructions from our support team.
Refund Completion
Approved refunds will be processed to the original payment method within 10 business days. Delays may occur based on your payment provider.
Changes to Policy
This policy is subject to change to reflect business or legal requirements. Any updates will be posted on this page.
